Care guide · 24 October 2026 · 4 minute read

Your visit to Care Collective, and what comes next

For families thinking about Care Collective for a parent: what happens on a tour, the papers we ask for, and the steps from your visit to moving in.

By Martin Yap, Founder and Chief Executive Officer, Care Concierge

Care Collective publishes this guide about its own tours and stays. It is general guidance, not medical advice.

A drawing of an older woman with a walking stick looking round a bright suite while her daughter, holding a notebook, smiles at her
Illustrative Bring your parent if you can, and let them ask their own questions.

What happens on a Care Collective tour?

On a Care Collective tour you walk the floors, see a suite and drop in on the day's activity, then talk through your parent's needs with a Care Advisor. There is no script and no pressure.

  • A suite, so you can picture your parent's room.
  • The day's activity, and the people taking part.
  • The numbers for the suite and support your parent needs.
A twin suite at Care Collective with a round dining table and two beds by a wide window
Ask to see the kind of suite your parent would live in, and sit in it for a minute.

Which papers should you bring for your parent?

The papers we ask for depend on where your parent is coming from. Pick your parent's situation to see the papers, what happens before the move, and ways to start.

Figure 1Where is your parent coming from?
Pick where your parent is coming from
  1. Your parent lives at home
    Papers
    • Ask your Care Advisor which papers to bring.
    Before the move
    A tour together, so your parent sees the suite first.
    Ways to start
    A short stay, or a free 3-day Clubhouse trial until 31 December 2026, before a longer stay.
  2. Your parent is leaving hospital
    Papers
    • The hospital discharge summary
    • Your parent's current medication list
    Before the move
    Our team visits your parent in hospital before they come.
    Ways to start
    A short stay to recover, which can become a long stay in the same suite.
  3. Your parent is living with dementia
    Papers
    • The diagnosis letter
    • A doctor's report
    • The medication list
    • Any hospital discharge summary
    Before the move
    The nurses assess your parent before admission and again when they move in. The care plan is built from both.
    Ways to start
    Dementia care within Assisted Living, or the Clubhouse by day for early and moderate memory loss.

Source: Care Collective care team, 23 October 2026, and the Book a Tour page

Not sure which applies? Book a tour and ask a Care Advisor on the day.

How do you book a visit?

To book a visit, pick a tour time on our Book a Tour page and we confirm it on WhatsApp.

  • Tours start on the hour, any day in the next 30 days.
  • Or call or WhatsApp us on +6082 268 333, and we will find a time.
  • Level 3, Wisma Elica, Jalan Lapangan Terbang Baru 1, 93350 Kuching.

What happens after the tour?

After the tour you decide in your own time. When you are ready, you send the papers and choose a short or a long stay.

Figure 2From a visit to a stay
  1. 1Book a time

    Pick a tour time online. We confirm it on WhatsApp.

  2. 2Visit and ask

    See a suite, talk it through, and get the numbers.

  3. 3Send the papers

    The ones for your parent's situation, in figure 1.

  4. 4Choose the stay

    A short stay or a long stay. A short stay can become a long one.

Source: Care Collective care team, 23 October 2026, and the Book a Tour page

  • A short stay can be for recovery or a family break, and it can become a long stay in the same suite.
  • RM2,000 off the first month of a new Assisted Living stay of a month or longer, dementia care included, until 31 December 2026.

What is included once your parent moves in?

In Assisted Living at Care Collective, nurses lead the care by day, a doctor visits every week, and the night team checks on your parent every two hours.

By day
Qualified nurses lead the care, and a doctor visits every week.
At night
One staff member to every six residents, with checks every two hours and a staff nurse always on call.
Call bell
At the bedside and in the bathroom, day or night.
Housekeeping
Housekeeping and laundry are included.
Families
We encourage families to take part. Visiting hours are Monday to Friday from 8am to 5pm, and Saturday and Sunday from 10am to 4pm.
A corridor on an Assisted Living floor at Care Collective, with grab rails along the wall and room number signs
An Assisted Living corridor. Grab rails help a resident walk steadily, and signs show the way to each group of rooms.
Charged separately
  • Physiotherapy during a recovery stay.
  • A staff member going with your parent to hospital appointments.
Ask us about
  • What to pack, and whether clothes need name labels.
  • Bringing a favourite chair or family photos.
  • How the first week works for a new resident.

Common questions

Do we have to decide on the tour?

No. There is no script and no pressure, so take the numbers home and talk it over. Come back for a second look with your parent if that helps.

Can my parent move in after a hospital stay?

Yes. Before they come, our team visits your parent in hospital. Have the hospital discharge summary and the current medication list ready.

Can a short stay become a long stay?

Yes, in the same suite, so your parent does not have to move rooms. A short stay can be for recovery, or to give the family carer a break.

Who gets the RM2,000 off the first month?

A new Assisted Living stay of a month or longer, until 31 December 2026. Dementia care is included in the offer.

When can family visit?

Monday to Friday from 8am to 5pm, and Saturday and Sunday from 10am to 4pm. We encourage families to take part in their parent's care.

Book your visit

Pick a time that suits you, and we confirm it on WhatsApp. Bring your parent if you can.

If a Care Advisor sent you this guide, you can also reply on WhatsApp with a day that suits. You can also read about Assisted Living and the Clubhouse. Still talking it over at home? See how to talk to your parent about care.

Book a tour

Sources

The sources behind this page, with the date we checked them

Checked on 24 October 2026.

  • Book a Tour (tour hours and booking, what happens on a tour, the numbers on the tour, visiting hours, the free trial, the year-end offer)
  • Care Collective care team, 23 October 2026 (papers, the hospital visit, the nurses' assessments, short stays, care in Assisted Living, what is charged separately)